Even if you need to speak to us over the phone, please email us with the best callback number and we’ll reach out within 24 hours. 38 reviews of Cincinnati Overstock Warehouse "You get what you pay for (sort of). Fri. 8:00am - 1:00am. Managers only care about your numbers and attendance, you're not a person to anyone there. Initial Overstock.com complaints should be directed to their team directly. BUT on the day of delivery got a notification from UPS that the sender has requested the shipment back. Please note: If the shipment is refused, then the original shipping cost + cost of the return, will be deducted from your refund. If you're a Pottery Barn enthusiast and haven't been to the PB Outlet, then what are you waiting for? Avoid Overstock.com I haven't even gotten my order yet and I'm compelled to write this review to warn you - if you want good service to resolve issues - you will NOT get it here. Definitely wouldn't recommend. I'm not sure why companies do not understand that helping a customer sometimes required spending time with them, but Overstock really hammered in only being on the phones for a short amount of time. Training is awful and does not prepare you for the aspects of the job. There is an option to contact the seller for that item as those from handle their own customer service. 31143 Via ColinasSuite #506Westlake Village, CA 91362. FEESPlease note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. 17%say women are treated fairly and equally to men. Good company and products. Wed. 8:00am - 1:00am. You must save all packing materials and email a picture of the damaged items to support@overstocksheetclub.com in order to be considered for an exchange. I thoroughly enjoyed my time at overstock but they are heavily strict on tardiness, I was enjoying my time there and everything but I was late by only 5 minutes and they ended up firing me over that. 8:00am - 1:00am. Management was always there to help out when needed. And I don’t know about you guys, but the idea of being able to text instead of calling is a great option. Their customer service phone number is: 1-800-843-2446. Did advance in customer service fast to stall out in 9 months. Sometimes customers can be very rude. Call Us! My experience for all of my assembled wood furniture was poorly built Malaysian wood without the proper screws count and correct threading. Why did you leave your job at Overstock.com? Long commute. A restocking fee will be assessed on orders. In office many potlucks and company parties with gift give away. To contact Customer Service directly, call 855-810-2546. Learn about Overstock culture, salaries, benefits, work … Shoppers can expect savings of up to 70% on thousands of home products. The overall customer service is horrible. * Due to the circumstances surrounding COVID-19, all returns of oversized items will be available using the outside home pick up option. reserves the right to refuse service to any customer or entity, due to similar actions as noted above. With no customer interest at heart.....Look for the nearest furniture store. Working here will suck your soul from your body. I tried to get in contact with someone regarding disability accommodations when I started my employment with Overstock. It was a upsetting atmosphere. Customer Service Hours: Monday-Friday 10am-5pm PST RETURNS. Would not recommend anyone ever work here unless you are DESPERATE and it’s temporary only. This fee is not to exceed $19.95 and is determined based on how many items were returned. Please contact us for return instructions after it has been delivered. That is not possible, there is no way it can happen unless there some kind of high speed rocket that delivers mail cross country within few hours. They always match prices and take care of you no matter what. If you can dedicate ALL your time to this place then it's certainly the place for you but if you're a student or a part of anything that may interfere with work? Overstock Sheet Club has collected 2381 reviews with an average score of 4.18. Contact Us at Cincinnati Overstock Warehouse | Customer Service Hours | Friday: 11am - 7pm Saturday: 11am - 7pm Sunday: 11am - 7pm Monday: 11am - 7pm Felt like kindergarten. They have TVs in the break room, a Wii, a ping pong table and a pool table. The time off system is an utter joke! A specialist will inspect the package to make sure it is in an acceptable condition. Bargain shopping can be a lot of fun, and we've got it right here, 24-7 in our Outlet Store. This is the second time working for overstock and they accepted me right back. It was like being on pins and needles . I would NOT suggest this company to anyone who wants work life balance or any type of positive work environment. The customer spoke with a home agent who advised that the warranty information had been provided. Overstocked, discontinued, and generally awesome Pottery Barn merchandise, arranged neatly and with outstanding customer service. *Lexington Overstock Warehouse is located near Fayette Mall. I love working for Overstock , they take care of there employees. Chat with us now. They use the point system for attendance and I was fired for getting my wisdom teeth removed, even with a doctors note that it was an essential surgery. Thank you for your understanding! Customer Service Representative salaries at Overstock.com can range from $12 - $18. Stressful customers, kindergarten atmosphere, high turnover. While Overstock.com does not offer live chat, they do have a phone number. You get paid to go have fun and can bring your family. GPS away from this one. Please understand we trust our carriers with our daily shipments and leave your package securely in their hands. I spend 1/1/2 hours in the phone with their “senior Cistomer Care escalation team” and they’re all punk kids who are rude, lack in customer service skills, and are charging me $130 return fee for a product I cancelled and never received. About 50% of the items were not even shipped out. Customer service lines are open from 8:00Am to 12:00 AM EST Monday to Friday; Saturdays and Sundays their phone lines are open 9:00 AM to 9:00 PM EST. Get reviews, hours, directions, coupons and more for Overstock Furniture at 7970 Annapolis Rd, Lanham, MD 20706. Ordered an item 10 days ago, got all the email updates that the order is shipped, in transit, out for delivery . Then they gave me attendance points for tech problems that were caused by then not providing me with the material or equipment needed to work from home. They have an extremely strict point system for tardiness which is absolutely inhumane during a literal pandemic, where most of us are working from home, with children, and trying to make ends meet. Good, if you're good at the corporate game! Explore work from home during COVID-19, remote work support and work-life balance. Outlet: Shop Overstock Deals, Markdowns, and More. After 4 wasted days waiting at home for a delivery to arrive, hours of time spent on hold waiting for customer service when it never came, and email after email to their lame customer service department, I still have no patio table. The Overstock.com call center that you call into has employees from St. Louis, MO / Jamaica and is open Mon-Fri 9am-1pm EST, Sat & Sun 8am-9pm EST according to customers. If you have any questions regarding your order, please email support@overstocksheetclub.com, Customer Service Hours: Monday-Friday 10am-5pm PST. Thu. We package items in the most safe and secure way to prevent damage during shipping. Due to Covid-19 restrictions, note that items must be unopened, and in new and unused condition or they will NOT be accepted. Available 24/7. You will see drama within the work place from your coworkers, and no support from supervisors. Management us very cliquish! When is the Customer Day sale? Overstock is rolling out its annual Customer Day blowout sale, which offers steep discounts over the course of 36 hours. Please send items to our facility below: 31143 Via Colinas Suite #506 Westlake Village, CA 91362 An email with your tracking number is sent to you at the time of processing which can take up to 7 business days of your order. Customers will be customers so just hang in there. Overstock will contact the carrier to have the item picked up. Search for other Furniture Stores in Lanham on The Real Yellow Pages®. This includes wobbly legs on the chairs. If you need assistance from one of our Customer Care Specialists, here's how to contact us: 1-800-843-2446. I'm not trying to make it a career. Customer Day starts at 2 p.m. Customer care specialists are available Monday to Saturday from 8 a.m. to 9 p.m. EST. Great place to work. When you finally get what was promised over a year earlier, surprise! I ordered furniture early July 2014, and now nearly into August, I still haven't received my full order. The employees are great but I can't say the same about the management, Customer Service Representative/Call Center, Working as Customer Service Representative. Originally founded as a discount e-commerce department store, Overstock has focused its mission over the years on providing affordable home furnishings. 8:00am - 1:00am. ET on October 4th and runs until 2 a.m. The average salary for Customer Service Manager at companies like OVERSTOCK.COM, INC in the United States is $105,210 as of February 26, 2021, but the salary … I text Customer service last night and within minutes, they had responded to me, and found what I was looking for…Great online service from Amanda, and Managers who are helping by assembling the chair and getting it ready for pickup. Please include a note with your order number so we can ensure your credit is accurate. I've had a lot of call center jobs and they are not always the best place. Each customer service rep tells you something different. Final Sale items are not eligible for a return and will not be accepted for a refund. How would you describe the pace of work at Overstock? What tips or advice would you give to someone interviewing at Overstock? Awful, awful company to deal with. How do I shop the Customer Day sale? Found a lift chair for my Dad in stock at Overstock. Customer Service: (859) 554-4590 Option #2 Online Sales Support:(859) 554-4590 Option #3. Customer Service: Available 24/7. Items purchased online may be returned within 14 days of receipt. The customer's job work shows the items ordered. Overstock was a fun and very productive workplace, Ready to apply? Customer service is everything! We cannot cancel and order that is in transit. lunch trucks, amusement park days, a fair amount of company holidays, little flexibility in scheduling, non-competative wages to start. LAST CHANCE ITEMSItems ending in $.00 are considered “Final Sale.” This is mentioned on their product page above the add to cart button. Great place to work! Great place to work. Hebron serves 78% of the east coast and 66% of the nation with two-day delivery. A happy customer will always go back! Overstock is a popular discount furniture and home store. And they do not pay accurately or fairly for the effort that is needed to do this job. You cannot take weekends off, instead you must find someone to trade you days to make up for the weekend day off you need. If you were to leave Overstock, what would be the reason? Purchasing products from our surplus stock means you’re getting brand name, quality medical supplies with the white glove customer service we’re known for. Overstock is a very unfair work environment. The best part about this is this number is operational to text someone at Overstock 24 … LOST PACKAGESWe ship all packages via UPS or USPS. I will never shop Overstock again! I loved helping cuswtomer over the phone but the team leaders made it very hard to concentrate on work. Overstock.com Customer Service Hours. This includes but is not limited to defective products. This estimate is based upon 40 Overstock.com Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. And you can contact them anytime at all. Returns will be processed within 5-10 business days during non-holiday periods. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours. Contact Overstock customer service. Almost all the people I worked with are gone and they all regret the time they poured into this awful company. I found it insulting to my experience and intelligence. This Overstock has Bad customer service. 8:00am - 1:00am. The fact that they do provide adequate support to their employees but bend over backwards and allow discriminating comments from customers should tell you all you need to know about working for this company. Both customer and employees needs were top priority. The best phone number for Overstock.com is their 800-843-2446 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Nice managers and great facilities. This fee is used to cover a small portion of the loss we incur for the original shipping and handling, time spent gathering the order, time spent inspecting the return, and restocking it in the warehouse. Worst customer services experience - company is a sham The customer service at overstock is extremely rude, disrespectful and unhelpful. ET on October 6th. The worst customer service. You can call Overstock at (801) 947-3100 phone number, write an email, fill out a contact form on their website www.overstock.com, or write a letter to Overstock.com, 799 West Coliseum Way, Midvale, Utah, 84047, United States. Address: 1 Factory Shops Blvd Ste 205, Gaffney, SC 29341 Career recommendations for Customer Service Representative, Explore information on salaries, job satisfaction, skills and more, Popular locations for Customer Service Representative in US. Overstock worked hard to make it more fun. All damaged items not claimed within 14 Days of receipt will not be exchanged or replaced. The typical Overstock.com Customer Service Representative salary is $14. One minute the managers tell you how great you are, the next they are down your throat for not being 100% positive about every aspect of your job. Hunting for a great deal on clearance products and overstocks usually means going to a mall and hitting a lot of stores. Saturday & Sunday: 9:00am-9:00pm EST. We would like to show you a description here but the site won’t allow us. The best part about this is this number is operational to text someone at Overstock 24 hours a day! There are 1857 customers that Overstock Sheet Club, rating them as excellent. Overstock is an amazing place to work. Afterwards, please contact us about the incident, and we will file a claim as well. And they … Rate your employer to help people make better career decisions. Ask a question about working or interviewing at Overstock. What is the most stressful part about working at Overstock? If you have any type of disability that requires ADA support, do not work here. The best way to reach us is to email us (address below). You can find contact details for Overstock.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … This fee is not to exceed $19.95 and is determined based on how many items were returned. REFUSAL TO ACCEPTWe cannot cancel and order that is in transit. Customer service is 0 help. No pay raise whatsoever. What is the work environment and culture like at Overstock? They usually rent out the local theme park for the day for employees. Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. I'm simply just using it as a second job to boost my savings account. 6/5/2020 UPDATE: We are experiencing VERY high call volume and will likely be unable to answer your call at this time. In house training for 3 days can turn into weeks. Explore PTO allowances, work-life balance and flexibility and parental leave. Job was alright, but nothing to be super excited about. Mon. How do you feel about going to work each day at Overstock? I would never buy from them again and highly recommend everyone to boycott them because they scam people by charging them way … Email Us! When in the call center you will be marked down for not taking your breaks at the exact time you’re scheduled, even if you’re busy on a call with a customer. https://www.apps.ups.com/webClaims/create. Worse yet, Overstock has $2,100 of my dollars. In the unlikely event that your item has damage when you first receive it, you must contact us immediately. Collaboratively poring over maps and data, Overstock and UPS logistics planners chose Hebron, KY, a time-tested UPS logistics hub. Good company to work for. They moved us to work from home with COVID but provided no computer or compensation for having to get WiFi. That’s just issue #1. If you haven't received your tracking number, you can login your account or you can email us at support@overstocksheetclub.com with the subject "TRACKING NUMBER" and you'll receive a response quickly. Tue. Hindsight is always 20/20. say women are treated fairly and equally to men. Fairygodboss provides free job reviews for women, by women. In total, Overstock.com has 1 phone number. The overstock responded thank the agent and advised that they had also contacted the seller. Assist customers to the best of ability, constantly yelled at and treated less like a person. Promise to move into other positions but not from customer service to Administration unless from Utah. My technical and manager support was 5 star. Lots of advancement opportunities. Hebron also provided seasoned manpower, with employees moving returns from dock-to-stock in 48 hours. I quit before I was fired. I went into Overstock knowing what I was using it for. Their customer service number if you want to TEXT instead of TALK is: 1-385-257-9241. Box 183003 Columbus, OH 43218-3003 76 reviews from Overstock employees about working as a Customer Service Representative at Overstock. Customer Service Representative positions, Customer Solutions Specialist-Part-time (Kansas-Remote), Customer Solutions Specialist-Part-time (Utah). Over 25,000 customers including hospitals, physician’s offices, pharmacies, ambulatory surgical centers, dental practices, research facilities and veterinary clinics have trusted us for their medical supply purchasing. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Overstock.com Customer Service. After 2 months of persistent inquiries, I finally got my paperwork. I enjoyed my experience at Overstock. I shop at Wayfair and love love their customer service! Training was excellent and taught you everything you needed to know to assist customers. Typical call center job, horrible customers, every activity is lead by group chants and cheers and gives everything a kindergarten like atmosphere. The most horrific of companies to deal… The most horrific of companies to deal with. I was in constant fear of losing my job and always heard upper managenemt talking about agents on the floor . Sat. Items purchased online may be returned within 14 days of receipt. You'll find it in the Premium Outlets in Gaffney. A lot of times they do things like question of the day and other unnecessary things like that and only for minimum wage. Despite the fact that you are doing the duties of about three people. On average, how many hours do you work a day at Overstock? If you prefer to contact by mail: Comenity Capital Bank P.O. Due to Covid-19 restrictions, note that items must be unopened, and in new and unused condition or they will NOT be accepted. Never order from them! In total, there are 3 ways to get in touch with them. There is no option for in-home pick up at this time. Management does not care about there employees or if they succeed, not a place to work if you like being treated like less of a person. If the tracking page shows “delivered” yet you believe that the package was not received, please file a claim with UPS here: https://www.apps.ups.com/webClaims/create. Mandatory overtime the entire Summer and now during the major holidays. Get help updating your resume through Indeed, Aplace o work and hate what is being done. RESERVED RIGHTS REGARDING RETURNSThe Bed Sheet Club Inc. reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:- An irregular or excessive returns history- Potential fraudulent or criminal activitySimilarly, OverstockSheetClub. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Monday-Friday: 8:00am-12:00am EST. They train you for 30 days and realistically it probably doesn’t need that much time. 8:00am - 1:00am. Got thrown to work from home and forced to buy my own laptop because they ran out. Our community is ready to answer. Simply confirm your email to claim your 20% off NOW, If you have any questions regarding your order, please. My only regret is leaving, for what seemed like a better job. This company is harshly strict with attendance, including breaks. We appreciate the opportunity to correct any mistake that happens in the delivery process. I work there and I would never shop with them! It's a call center so your job is to be yelled at by customers all day, but the company does what they can to alleviate the stress. General Questions: info@lexingtonoverstock.com Warranty Information: warranty@lowcorporate.com. Text 1-385-257-9241. A restocking fee will be assessed on orders. This fee is used to cover a small portion of the loss we incur for the original shipping and handling, time spent gathering the order, time spent inspecting the return, and restocking it in the warehouse. My co-workers were great. Beats being homeless and not paying bills. A restocking fee will also be applied. By then, medically necessary hospitalization and absences made me subject to termination.