Ask to reinstall window 10 system. But your staff replaced my 1tb hard drive with a 500gb hard drive. I purchased this item on 1/1/21. Class Period: February 1, 2010 to August 31, 2013, Final Approval Hearing: December 13, 2017. 6 days later still not shipped. Need help with your Assurant claim or policy? Claim Form: Staples ESP Settlement Claim Form. I went to the Staples Office location in Waycross Georgia on Saturday May 15 2021. During the call, you’ll be instructed where to e-mail a copy of your receipt and photo of the warranty defect. I recently purchased, online from Staples an HP printer and four year "protection tech help plan"... December 1, 2020 entered Staples, Courtney yelled at me across the store to leave and refused me service. Then at 5:30PM I received another email telling me of a delay since the printer was now in California. At that time we went to Staples and we were told to contact the warranty provider. Fill out this form for a FREE and prompt case evaluation. The limited warranty may or may not cover it. Visit asurion.com/staples to get started. No deductibles, no additional fees. You can also track claim status, get coverage help, and see plan information. The class action alleged that Staples did not adequately disclose that the protection plans required consumers to use manufacturer’s warranty coverage before coverage under the Protection Plans. All AFX products are warranted to be free of manufacturing defects in materials and workmanship for as long as you own it. This company does respond, but not as often as you'd expect them to. Then received an email telling me it shipped, and delivery was for... next day etc. Varies, depending on the number of valid claims submitted. A couple of details you may need to know: First, with very few exceptions, claims must be reported within 60 days of the date of loss. Bring that code into any Staples store and they will put the money spent + taxes back onto store credit. Your warranty details let you know what coverage and protection you are entitled to for your Dell product. This kind of service will turn customers off to your company. Check your HP warranty status and support options available for your HP printers, laptops, desktops and other products. The purchaser’s remedy is limited to replacement parts or replacement of the unit at the discretion of S.P. Initial Staples complaints should be directed to their team directly. I had to create a third Staples account online to make a claim. Unauthorized repairs or replacements may not be covered. The fact that this item continues to malfunction indicates to me this item has a huge soft ware problem. Hello, I purchased a computer for my daughter November of 2018. Fast free shipping is just a slogan, has no bearing on reality. The overall rating of the company is 1.9 and consumers are This store does not know the meaning of customer service so I will spend my money where they do understand that fact of life. Ordered items. To learn about our warranty service options and/or claims process, please contact us at 1-888-723-3444. Ive read before with ST it was kind of a no questions asked replacement sent and do what you … The comments expressed by consumers on this web site are not intended as advertisements. Gave me that a someone else's old toshiba hard drive and tell me it is the hard drive of my laptop. Also, it looks like staples is using Asurion for 3 year furniture protection, is this better for covering the possible seat sagging? Thank you. 1-888-457-2203 Further, the young lady informed me that I should have purchased the extended warranty. J. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Warranty & Recall Information – Help Centre. Does the 7 year warranty cover this? So I am providing you the opportunity to correct this situation. You can find contact details for Staples above. We did so and their response was the warranty was only good for one year and that year ended on June 19, 2014. The warranty is thru Nov 2021. © 2004-2021 ComplaintsBoard.com. Lenovo PC Support Home – learn about your PC device, troubleshoot, check warranty, order or repair status, upgrade software or contact us If you've already registered your plan, we will still need a copy of your item receipt when you file a claim. I had not noticed him speaking to someone on his head set and he replied I am speaking with my manager right now and they told me to tell you to return at 11:30 for this. Ignored completely. File a claim online with SquareTrade in a few minutes for your damaged device. mobile device lifecycle management consumer goods protection & support lender-placed insurance ... retail warranty plans Staples reviews first appeared on Complaints Board on Jan 2, 2007. A Hewlett Packard office jet printer, scanner, fax, Charter of Rights Section 6 Violation; Violation of the Emergency Act 1421 and Discrimination Laws of Canada, terrible customer service in pinole store, 7B, rue des Mérovingiens, Zone d'activités Bourmicht, L-8070 Bertrange, Tong Ning Road, Shanghai, Building 5, Third Floor, 200335, Caochangdi, Chaoyang District, Beijing 100015, China, 12 / F, International Trade & Commercial Building, 3009 Nanhu Road, Luohu District, Shenzhen, 518003, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I attempted to return the item this morning to my local Staples where I purchased the item and was told they wouldn't take it back. [protected]@Staples.com If we can’t repair it, we’ll replace it or reimburse you for it.